REFUND & RETURN POLICY
Business Name: Jannina Fashion House Group Inc
Category: Men’s and Women’s Clothing Store
Email: clothes@janninafashionhouse.com
1. Return Period
Customers may request a return within 14 days of receiving their order, provided the item is unworn, unwashed, unused, and in its original condition with tags and packaging intact. This policy does not limit any mandatory rights available under applicable law.
2. Eligible Returns
Items may be eligible for return if they meet the return conditions above. Customers should contact us before sending an item back so we can provide return instructions.
3. Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item, please contact us promptly with your order details and a description of the issue. Photographs may be requested to help us assess the request and determine an appropriate solution.
4. Non-Returnable Items
Where permitted by law, certain items may not be eligible for return, including:
- Items that have been worn, washed, or used
- Items damaged after delivery through customer use
- Personalised or customised products, unless defective or incorrectly supplied
- Items returned without required tags or original packaging, where these are necessary to assess the product’s condition
5. Refunds
Once an eligible return has been received and assessed, approved refunds will generally be issued through the original payment method where possible. The time it takes for funds to appear may depend on the payment provider or financial institution.
6. Exchanges
Customers may request an exchange for a different size, colour, or product, subject to availability. If the replacement item has a different price, any difference will be communicated before the exchange is completed.
7. Return Shipping Costs
For returns due to a change of mind or incorrect size selection, customers may be responsible for return delivery costs. If the return is due to an incorrect, damaged, or defective item, we will discuss an appropriate resolution and any applicable shipping arrangements.
8. How to Request a Return or Refund
To request a return, exchange, or refund, email:
clothes@janninafashionhouse.com
Please include:
- Your name and order details
- The item you wish to return
- The reason for your request
- Photographs, where relevant
Please wait for our instructions before shipping an item back.
9. Policy Changes
We may update this Refund & Return Policy when necessary. Any changes will be published or communicated accordingly.
10. Contact Us
Jannina Fashion House Group Inc
Email: clothes@janninafashionhouse.com
Address: Montserrado, Paynesville, Rehab, Opposite No Stress Bar, Liberia